Shipping Policy – New Zealand & Australia
We know how keen you are to receive your goodies so we will do our best to ship your order as soon as possible. Orders will be shipped within 1-2 days from receiving order.
We use the highly efficient team at Courier Post / New Zealand Post International, who offer a fast and reliable service within Australasia. Orders should arrive within 1-8 working days of dispatch but please allow an extra 1-3 days for rural areas.
You can expect to receive your parcel within the following timeframes:
New Zealand - North Island 1-3 business days.
New Zealand - South Island 3-5 business days.
Australia 4-8 business days.
Rural areas Sorry we need to add an extra 1-3 days to reach your gorgeous location.
If you just can’t wait a moment longer to receive your order then we are happy to arrange an Urgent or Express courier for you. Please email us at firstname.lastname@example.org or phone +64 21707920 for rates.
Please note that during busy times of the year i.e. Christmas and Public Holidays, our friendly couriers are flat out trying to achieve everyone’s shipping requests so you may need to add an extra day to the above timeframes.
Tracking your order
Once your order has been shipped we will email you to let you know your parcel is on its way. Where possible, we will also provide you with a tracking number so that you can track your package online.
To ensure you receive your new purchase(s) as soon as possible, all orders will be sent as ‘signature not required’. This means that if you are not home when the courier calls then they will leave your parcel in a safe place for you to collect on your return home. If there is no obviously safe place to leave the package then they will leave a ‘Card to Call’ card and you will be able to arrange another delivery time that suits.
If you would prefer to have your parcel sent as a ‘signature required’ delivery then please let us know by noting it in the Delivery Instructions/Comments box when you place your order.
We are able to deliver to PO Boxes if this is a more effective way for you to receive your parcel.
If your parcel hasn’t arrived within the above timeframes, then please don’t hesitate to email us at email@example.com or call +64 21707920 and we will get it sorted for you.
If you have specific details about where you would like your parcel delivered then please add it to the ‘Order Instructions/Comments’ box when you place your order. We will do our best to ensure this information is communicated to the courier company however we cannot guarantee that the instructions will be followed to the letter.
Shipping Costs (New Zealand)
We offer FREE shipping on all orders over $130. The $130 will be calculated on product only, does not include shipping charges and is the amount AFTER any coupons or Multiple Birth Club discount offers are applied.
Please note that some items are excluded from the free shipping offer such as cots, buggies, bassinets, furniture, co-sleepers. We will advise you of the final shipping charge if your order includes some of the above items when we process your order.
Our shipping charges are as follows:
Flat rate anywhere in New Zealand - $5.00
If we are delivering to a rural delivery address, there will be an additional $4.50 rural delivery fee added.
Shipping Costs (Australia)
We offer FREE shipping on all orders over NZ$130. The NZ$130 will be calculated on product only, does not include shipping charges and is the amount AFTER any coupons are applied and the GST has been removed.
We charge a flat rate of NZ$10 anywhere in Australia.
Due to the weight/size of some of our products, not all items are available to our Australian customers. These items include – Strollers and accessories, bassinets (excluding co-sleeper), cots and change tables. If you would like a quote to ship these items, then please contact us directly firstname.lastname@example.org.
IMPORTANT: Please note that you may be liable for sales tax and/or customs duty when your package arrives into Australia. These taxes and duties are your responsibility and are NOT included in our prices.
Some of the super large items such as cots, buggies and bassinets are shipped to you directly from the New Zealand manufacturer or wholesaler so will have their own shipping rates which are itemised at checkout and shown below:
Cariboo Cots $55
Cariboo Gentle Motions Bassinet & Stand $12
Cariboo Gentle Motions Stand (if purchased separately) $8
Cariboo Cot-top Bassinet $12
Cariboo Changing Tables $20
Arms Reach Ideal Co-Sleeper $25
Buggies (including accessories purchased with buggy) $25
Moses Baskets $25
We are unable to provide free shipping on these items. Please note these prices are for delivery to our NZ customers only. If you would like a quote to ship any of the above items to Australia please contact us on email@example.com.
At this time, we are only able to ship to a New Zealand or Australian address.